FAQs
Thinking about joining Primal Fit? Here are answers to some of the questions we hear most. If you don't find what you're looking for, get in touch. We're here to help you take the first step and get to work.
General
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We have two locations in Riverdale Farms Shopping Center in Avon, CT.
Primal Fit Peak
(Building 10 – next to Country Deli)Community Fitness Classes
Group Boxing
Youth Boxing (Summer Only)
Infrared Sauna
Primal Fit Base
(Building 16 – Lower Level)Personal Training
Private Boxing
Infrared Sauna
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Not at all! Primal Fit is designed for all fitness levels. Whether you're just starting your fitness
journey or you've been working out for years, our coaches will meet you where you are.
If you're not sure where to begin, we recommend booking a free consultation with one of our
trainers. We'll help you decide which service is the best fit for your goals. All of our community
classes are beginner-friendly and can be modified to your fitness level.
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Absolutely! We know walking into a new gym can feel intimidating, but our community is
welcoming, supportive, and judgment-free. Everyone remembers what it felt like to be new, and
you'll never be expected to "keep up" with anyone else.
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Wear comfortable workout clothes along with clean, indoor-only sneakers or grippy socks. Don't
have grippy socks? No worries, we sell them at the gym!
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Yes! There is plenty of free parking at both locations.
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Not at this time.
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We have cubbies available for your belongings. We recommend leaving valuables at home whenever possible.
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Yes. Every participant must complete a waiver before taking part in any Primal Fit service.
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Absolutely! Friends are always welcome.
Currently, your friend will need to create their own Mindbody account and register for class just like any other member. They can purchase a drop-in or take advantage of our first-time client special.
Coming soon: Our branded Primal Fit app will make this even easier! Members will be able to register friends directly through the app and even use one of their class pack sessions to pay for their friend's visit. (Unlimited memberships will require the friend to purchase a drop-in.)
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Yes! Follow @primalfit_ct on Instagram.
We regularly post schedule updates, announcements, pop-up classes, events, and other important information to our Instagram Stories. We also send a monthly newsletter, so be sure you're subscribed so you never miss an update.
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Absolutely!
Exercise can be incredibly beneficial during pregnancy and after childbirth, but every person and every pregnancy is different. We always recommend getting clearance from your healthcare provider before beginning or returning to exercise.
Our coaches can modify workouts to meet you where you are and help you exercise safely throughout your pregnancy or postpartum journey.
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Yes!
Gift cards can be purchased anytime through our website or directly in the Primal Fit app. They make a great gift for birthdays, holidays, or anyone looking to start their fitness journey.
Community Classes
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We offer:
Strength Training
Total Body Conditioning
Boxing
Youth Boxing (Summer Only)
Specialty Pop-Up Classes
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Yes! Every workout can be modified to fit your fitness level.
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Yes. All classes require advance registration through the Primal Fit app or website.
Because our classes are intentionally small, coaches plan each workout based on who's attending.
Knowing who's coming ahead of time allows us to make modifications for injuries, limitations, and individual fitness levels.
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Join the waitlist!
If a member cancels before the cancellation window, you'll automatically be added to class and notified by email.
Keep an eye on your email, spots open up all the time! We always encourage members to join the waitlist because late cancellations happen frequently. Whenever possible, Kara also tries to find creative solutions to accommodate members on the waitlist.
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There's no need to arrive early, just please arrive on time. Every class begins with a warm-up, and we don't want you to miss it!
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Water bottle
Clean indoor shoes or grippy socks
Sweat towel (optional)
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We intentionally keep our classes small so coaches can provide personalized instruction and attention.
Depending on the class, attendance is capped at either 5 or 10 participants.
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Please let your coach know before class begins. We'll modify movements whenever possible to keep you moving safely.
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No! Regular class packs never expire.
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Yes! Our standard 5, 10, and 20-class packs can be shared with family and friends.
Unlimited memberships and Teacher/Student Class Packs cannot be shared.
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Community classes require 12 hours' notice to cancel.
Late cancellations and no-shows will result in the loss of your class or a late cancellation fee.
No exceptions.
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Please cancel your reservation through the app as soon as you know you can't attend, even if you're already inside the late cancellation window.
Cancelling your reservation gives someone on the waitlist the opportunity to take your spot.
There is no need to contact the gym to cancel your class. Simply cancel your reservation in the app.
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We know life happens, and we truly appreciate that. Our cancellation policy isn't meant to be punitive, it’s in place to be fair to everyone; trainers and members like you.
Because Primal Fit offers small-group classes and personalized services, every reservation matters. A late cancellation often means a spot goes unused that another member on the waitlist would have loved to take. It also makes it difficult for our coaches to plan workouts and for our trainers to manage their schedules.
We understand that occasional emergencies happen. However, late cancellations make it harder for other members to access classes/sessions and for us to provide the experience we're committed to delivering.
By booking a class or appointment, you're reserving time specifically for you. We ask that you respect that commitment by canceling as early as possible if your plans change. Even if you're already inside the cancellation window, please cancel your reservation in the app so someone else has the opportunity to take your spot if possible.
Thank you for helping us create a respectful, reliable, and supportive community for everyone.
Thank you for supporting small!
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Yes!
Whether you're celebrating a birthday, bachelorette party, corporate team-building event, sports team, or just planning a fun outing with friends, we'd love to host your group.
Private classes can be customized and led by your favorite coach.
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We offer two introductory specials:
First Class – $10
3 Classes for $45 (expires 14 days after purchase)
Regular pricing:
Drop-In: $25
Class Packs: $110–$350
Monthly & Annual Unlimited Memberships available
We do offer discounted class packs for teachers / students / military
Boxing
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Absolutely! Most of our members had never boxed before taking their first class.
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No. We have loaner gloves available.
However, we highly recommend purchasing your own pair for comfort and sanitary reasons.
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Not at all!
Boxing improves strength, endurance, coordination, confidence, balance, agility, and overall fitness. It's also one of the best stress relievers around.
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No.
Our boxing classes focus on technique, conditioning, heavy bags, mitt work, and fitness, not sparring.
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Yes! We offer one-on-one boxing instruction for all experience levels.
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Yes!
Our Youth Boxing program is designed for ages 7–14 and focuses on confidence, discipline, coordination, and fitness in a fun, supportive environment.
Youth classes are typically offered during the summer. Private youth boxing sessions are available year-round.
Personal Training
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Everyone.
Whether your goal is weight loss, building muscle, improving mobility, increasing confidence, or learning proper exercise technique, we'll create a program designed specifically for you.
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Most personal training sessions are 60 minutes.
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Absolutely. Every training program is individualized based on your goals, schedule, injuries, and experience level.
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No. We offer flexible packages with no long-term contracts.
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Book a free consultation with one of our trainers.
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Sessions can be booked through the Primal Fit app or directly with your trainer.
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Not initially.
We ask that all new clients complete a consultation first to make sure personal training is the right fit. After your consultation, your trainer will help you purchase the package that's best for you.
Single sessions may be purchased online without a consultation.
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Personal training appointments require 24 hours' notice.
No exceptions.
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Yes...and no.
Packages only expire after three months of inactivity, meaning we haven't seen or heard from you despite attempts to schedule.
As long as you're communicating with us, there's no rush. We understand life happens, we simply want to help you stay consistent with your training.
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Yes!
Every personal training session includes a complimentary 20-minute infrared sauna session.