Terms & Conditions

 

TERMS and CONDITIONS

1. Cancellation Policy

Personal Training Sessions:
We kindly ask for a minimum of 24 hours' notice for any cancellations. Cancellations made less than 24 hours in advance will result in the session being forfeited.

  • Sessions do not expire, are non-refundable, and are transferrable to another person.

  • All cancellations should be made through the Mindbody app.

  • If you're canceling within the 24-hour window, please notify your trainer directly via text or email.

Community Classes & Infrared Sauna Sessions:
A 12-hour notice is required to cancel community classes or sauna sessions.

  • Please cancel in the Mindbody app, even if it’s a late cancellation. This allows another client who may be on the waitlist the opportunity to attend, as space is limited.

2. Hold Policy

If you hold a permanent, recurring time slot for personal training and need to take time off (due to illness, vacation, personal reasons, etc.), we require the following to reserve your spot:

  • A specific return date

  • Either valid sessions remaining or a non-refundable 50% deposit, which will be applied to your next package

If you take a break without a return date, valid sessions, or a deposit, your time slot may be released to another client. Please note: a return to your original time slot is not guaranteed, but we’ll do our best to find a time that works for both of us when you're ready to return.

3. Snow Day Policy

Personal Training:
The 24-hour cancellation policy is waived during inclement weather, with the exception of virtual sessions (which continue as scheduled). Your safety is our priority.

  • If you’d prefer to meet virtually instead, that can be arranged at a separate reduced virtual session rate.

Community Classes:
In the event of bad weather, any cancellations will be:

  • Announced via Instagram

  • Accompanied by a cancellation email sent through the Mindbody app

4. Group Sessions

To receive group session pricing, all group members must be present. If a member can’t attend:

  • You may still attend at the single session rate (drop-in or package)

  • If the cancellation occurs with less than 24 hours’ notice, the remaining participant may still attend at the group rate

If you're attending solo (by choice), the session is considered a single session, not a group session. You're also welcome to invite someone new to join you—this person does not need to be an existing client.
All group cancellations should be communicated via group text with your trainer and group partner(s).

5. Infrared Sauna Policy

Please bring a beach or bath towel to your sauna session, and remember to stay hydrated before and after!

6. Session Conversion Policy

Personal Training and Community Classes are billed and managed separately. These services are not interchangeable.

  • Personal training sessions cannot be converted into community classes, and vice versa.

  • Additionally, personal training packages are trainer-specific and cannot be shared between trainers.

Example: If you purchase a 5-session personal training package and use 3, you cannot apply the remaining 2 sessions toward community classes.

We appreciate your understanding and thank you for supporting our small business!

7. Payment Policy

All payments are processed via the Mindbody app at the time of booking.
We accept credit cards and cash as payment options.